Every windbell has its owner. I hope you can treat it well. In order to let it stay with you longer, we provide after-sales service for it.
1. All fengzhishi products enjoy one-year free warranty and life-long maintenance service. In case of any quality and damage problems in the use of products, please contact your regular authorized dealer to purchase the products, and our after-sales service will deal with them properly for you.
2. If you have any comments and suggestions on our products or services, please let us
3. The product has artificial non quality problems within one year, such as (product deformation and damage caused by appearance scratch, improper use or damage, wading, etc.) is not covered by the warranty, but we will try our best to save it and provide you with paid maintenance services. Fengzhishi culture adheres to the after-sales concept of "sincere service, lifelong companionship", and looks forward to your satisfactory feedback.
Avoid hard objects colliding with the surface of the wind chime to avoid scratching the protective paint of the wind chime, and avoid the extreme environment such as too dry or wet, strong sunlight, rain and snow. When collecting the wind chime, please put it in a flannelette storage bag for proper storage.
Reminder1. In order to ensure the safety of the product, do not hang the wind bell at a high place outside the window, which may cause damage to the wind bell or injury to pedestrians.2. Check the mounting firmness of the hanging parts frequently . If the hanging parts are found to be loose, secure them immediately to prevent unnecessary product falling off and personal injury.![]()
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About Delivery
After payment , aliexpress takes around 12-48hs to confirm the fund channel safe. Once approved , parcel will be shipped out within 48hours.
Ship by Aliexpress Standard Shipping from China. Parcel arrived at your country, the tracking details can be checked on local post website.
Different countries different delivery time. ( Euerope country will be faster and remote country will be a little slower)
Each country has their own customs rule and duty ,customs fees is not included in the order.
About Return & Refund
Return & Refund:1 Year Warranty
No reason to return goods within 15 days. This warranty don't fit damage caused by accident, misuse, or modification. Only the parcel without personal error use or damage whichnot affect the second-sales of the parcel.
You can send item for repairingwithin1year after receipt. Shipping cost on buyer side.
About Feedback
If any questions, please contact us in advance, we will help you solve it at the first time.
If you are satisfied with our items, please leave a 5 star feedback on website to help others to know the items more.Appreciate your kind feedback and support.
